I received the Special Edition Keurig as a Christmas gift, and fell in love with it instantly. I used to hate brewing coffee in my work office every morning, it made such a mess every, single time! Having the Keurig makes coming to work honestly exciting, because I am just so excited to brew my coffee so quick and easy with no messes! I even set the clock on it and the auto on/off feature is great! The Keurig is ready to brew my coffee the moment I walk in my office every morning!
I did start having problems after a month of use. The machine would brew partial cups of coffee, and then started giving me the Prime message. After following the trouble shooting provided in the user's guide, I had to call customer service, as the issue was not going away. Customer service said they would have a technician call me back in 24-48 hours, and they actually called back in about 6 hours.
The technical support person was very helpful, and funny enough my machine worked fine while she was on the phone with me. However, she said that if the problem came back to simply call again, that she had documented all the issues and the trouble shooting we had done, and that they would replace my machine. It stopped working after a couple more days again, so I called them about the replacement.
They had my new machine to me within the week I called that last time, and I don't even have to ship back the old one, which I was super worried about! I just have to send back the K-cup part, to prove ownership, and that's that! Best customer service and replacement policy I've ever encountered.
My new brewer is working like a pro, and I'm so glad to be back to brewing! I love Keurig!
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